Case 1: Q: Are there tricks to resurrect a client?

A: The approach depends on the specific situation. If a previous collaboration failed due to quality issues, rebuilding trust is crucial. Communication is key; recommend new products and encourage a trial order. Consider flexible payment terms, such as O/A, and offer a 2% service compensation charge for post-sales support.

Case 2: Q: The client paid for the first sample and now requests a second one. How to handle it?

A: If the client has paid for the initial sample, offering the second one for free demonstrates goodwill and may increase the chances of securing the deal.

Case 3: Q: How to quote for DDP (Delivered Duty Paid) when the client requests tax-inclusive delivery?

A: Calculate related costs with a freight forwarder, add them to the product cost, and allocate the total to each unit for the DDP unit price. Include an additional 3% for estimated risks.

Case 4: Q: A client expressed interest, and visited China, but is now unresponsive. How to respond?

A: Ideally, meet the client in person or send samples. If not feasible, mail samples and provide a quote. Face-to-face interaction or direct communication is crucial to assess the client's sincerity.

Case 5: Q: A client discussed payment terms but went silent after mentioning a bank guarantee. How to respond?

A: Research the topic or ask for clarification before responding. If unsure, suggest alternative options. Avoid admitting lack of knowledge outright; instead, provide thoughtful responses.

Case 6: Q: A client, initially satisfied with quality, went silent after price fluctuations. How to reconnect?

A: Inquire persistently and, if needed, directly ask for the reasons behind the silence. Thoroughly investigate to understand the specific concerns and address them.

Case 7: Q: A client requested a quote after product inquiries but is now unresponsive. How to proceed?

A: Follow up to understand any issues with the proposed delivery time or changes in the client's procurement plan. If emails go unanswered, call to determine the actual reasons for the silence.

Case 8: Q: The client drastically reduced the offered price without responding to quality explanations. How to negotiate?

A: Don't dismiss the possibility outright; research on-site if necessary. Acknowledge China's diminishing price advantage but evaluate the client's price system. If incompatible, consider seeking other clients within your price range.

Case 9: Q: The client refuses to bear sample and shipping costs. How to handle this?

A: For new clients, insist on covering shipping costs, while established clients might be exempt. Demonstrating mutual commitment through shared costs is fundamental to building a cooperative relationship.

 

Note: This article is adapted from online sources, and any infringement concerns will be promptly addressed