Navigating challenges in foreign trade requires effective problem-solving strategies. Here, we explore solutions to real-world scenarios commonly encountered in the industry.

Case 1: Q: The customer's offered price is too low despite our high-quality, certified products. How to handle this situation?

A: ① Investigate the actual product cost for a better understanding.

    ② Communicate effectively, appealing to buyers who value quality.

    ③ If the price is genuinely high, seek customers with the capability to make the purchase.

Case 2: Q: A customer inquired about the price of telephone wires with lower-quality requirements. How to proceed when specific details are hard to obtain?

A: Provide ready-made solutions based on the general framework. Await customer feedback and adjust accordingly, as acquiring detailed information upfront can complicate the process.

Case 3: Q: A customer finds our faucet prices too high despite the CE certification and quality assurance. How to address this perception?

A: Determine if the entire pricing structure is the issue or if specific products are priced high. Offer samples to demonstrate quality. Identify target customers and market demands for high-quality products like faucets.

Case 4: Q: How to inquire why a customer chose another supplier without receiving a response?

A: Avoid directly asking customers this question as it might be challenging for them to answer. Cooperation is more likely if the customer feels comfortable.

Case 5: Q: A customer has been inquiring about products via email for over a month without placing an order despite a low price. What could be the reason?

A: Possible reasons include changes in the customer's plans, market fluctuations, or personal/busy schedules. If emails are unanswered, consider calling to understand the situation.

Case 6: Q: After sending a product list and quotation, the customer hasn't responded. What should be done?

A: Recommend popular products and inquire about the customer's preferences to stimulate communication and understanding.

Case 7: Q: After quoting, the customer expressed interest in purchasing but stopped responding after I mentioned a $100 sample fee. What should I do?

A: Consider bearing the sample fee to facilitate the process. Collaboration often involves some investment.

Case 8: Q: The customer, after agreeing to receive samples, suddenly expresses mistrust and lack of understanding. How to proceed?

A: Follow up with a phone call to understand the situation. It could be a decision to discontinue the project or a misunderstanding during negotiations.

Case 9: Q: Dealing with second and third-generation Chinese clients in Southeast Asia – any tips?

A: Communicate openly with Southeast Asian clients, especially those of Chinese descent, as cultural similarities make understanding needs and concerns easier.

Source: Adapted from online content, subject to removal upon request.