1.What services does Tentenso Sourcing offer?

Tentenso Sourcing offers a comprehensive range of services tailored to meet the needs of any business size. Our all-in-one solution covers every step from sourcing to delivery:

  • Product Sourcing: With access to 2 million Chinese local suppliers (most focused on Research and Development and not listed on any public platforms), we identify reliable manufacturers that meet your specific requirements at highly competitive prices.
  • Quality Control (QC): We conduct thorough factory inspections to ensure products meet international standards and your exact specifications. Full tracking and comprehensive after-sales support are provided for customized products.
  • Logistics Management: We coordinate shipping, manage customs clearance, and monitor delivery to ensure timely arrival at your chosen destination.We offer 24/7 customer service, allowing you to communicate with our sourcing experts in your native language for seamless support.

With Tentenso, you can focus on growing your business while we take care of everything else.

2.Can Tentenso sourcing any type of product?

Yes, Tentenso has access to an extensive network of trusted suppliers across China, enabling us to source virtually any type of product tailored to your exact specifications. Whatever your industry or needs, we connect you with the best manufacturers to deliver top-quality solutions.

3.How can I request a product search?

To request a product search, simply reach out to us through our website with your specific requirements. Our expert team will immediately begin sourcing the best options tailored to your needs, ensuring top-quality results and a seamless experience.

4.How long does it take to source and ship products?

The timeline varies based on the product and destination. In most cases, we can complete the sourcing process within a couple of days. Once sourced, shipping times will depend on your location, but rest assured, we’ll manage every step for a fast and efficient delivery.

5.What payment methods do you accept?

We offer a range of secure payment options, including bank transfers, credit cards, and other trusted online methods. For more details, feel free to reach out to us directly through our platform—we’re here to make your experience as smooth as possible!

6.How can I track my order?

Once your order is dispatched, we promptly confirm the shipping or air freight schedule with the Chinese manufacturer. We then immediately request the bill of lading and other relevant shipping documents from the carrier. Throughout the process, we provide you with real-time updates on your order’s status to keep you informed every step of the way.

7.What should I do if I receive a defective product?

Dont worry, If you happen to receive a defective product, simply reach out to our customer service team right away. We'll swiftly guide you through the return process and arrange for a replacement or refund, ensuring a hassle-free resolution in line with our return policy. Your satisfaction is our top priority!

8.How can I contact Tentenso for more information?

For more information, you can easily reach out to us through our 24/7 online customer service. Our team is ready to assist you with any questions or inquiries you may have, ensuring you get the support you need right away. You can also contact us via WhatsApp/Wechat +86 177 1795 9932.

9.Is there a minimum order quantity (MOQ) requirement?

The minimum order quantity (MOQ) depends on the product and supplier. Reach out to us with your specific requirements, and we'll provide you with the exact details tailored to your needs.

10.I would like to purchase a batch of goods, do you have any recommendations?

To get personalized recommendations for your batch purchase, simply submit your sourcing request. Our team will analyze your needs and provide you with tailored suggestions to ensure you get the best options available. You can also contact us via WhatsApp/Wechat +86 177 1795 9932.

11.What are the shipping options available?

We provide a variety of shipping options to suit your needs, including sea freight, air freight, and express delivery etc. Whether you need quick turnaround or cost-effective solutions, we’ll help you choose the best method based on your delivery timeline and budget.

12.Can I request a sample before placing a bulk order?

Absolutely! You can request samples before committing to a bulk order. Our team will work with our suppliers to ensure you receive samples for your evaluation, so you can make an informed decision with confidence.

13.How do I know if a supplier is reliable?

We perform comprehensive supplier verification and background checks to ensure they meet international standards and have a proven track record of quality and dependability. This rigorous process helps guarantee that you work with only the most reliable suppliers.

14.What are the benefits of using Tentenso Sourcing?

Tentenso Sourcing provides a seamless, all-in-one solution for your sourcing needs, including quality control and logistics management. By entrusting us with the entire process, you save time and resources, allowing you to focus on what matters most—growing your business.

15.What are the quality control procedures in place?

We implement stringent quality control procedures to ensure your products meet international standards and your exact specifications. Our dedicated team performs thorough on-site inspections and comprehensive product testing at the factory to guarantee exceptional quality.

16.How can I ensure the confidentiality of my product specifications?

We prioritize the security and confidentiality of your product specifications. Your sensitive information is safeguarded through secure communication channels and stringent confidentiality agreements with our suppliers.

17.What are the advantages of sourcing products from China?

China is renowned for its extensive manufacturing capabilities, competitive pricing, and diverse product offerings. Sourcing from China gives you access to a broad array of products at attractive prices, making it an ideal choice for cost-effective and versatile sourcing solutions.

18.Can I customize products according to my specifications?

Yes, we collaborate with suppliers who offer customization services tailored to your specific product needs. Simply provide us with your detailed specifications, and we'll coordinate with our suppliers to create products that match your requirements.

19.What are the advantages of using Tentenso Sourcing over other sourcing companies?

Tentenso Sourcing stands out with its personalized service, competitive pricing, and extensive network of trusted suppliers. We are committed to customer satisfaction and strive to deliver a seamless sourcing experience tailored to your unique needs.

20.I want to speak to a live customer service representative.

Just a moment while we connect you to a live customer service representative who will assist you right away.